Terms of Service

ULTIMATE KLOUD UNIPESSOAL LDA

NIPC: 519404670

Rua Dr. Francisco Sá Carneiro nº 371, Vila Nova de Paiva, Portugal

Email: legal@dotgrey.co

dotgrey AI is a dealership operations platform that provides:

• Vehicle inventory management
• Customer relationship management (CRM)
• Sales process tracking
• Financial operations and invoicing
• Document management
• AI assistance for customer and operational support
• Vehicle publication to external marketplaces
• Visit and test-drive scheduling

By accessing or using dotgrey AI, you accept and agree to these Terms of Service. If you do not agree with any term, you should not use the service. Continued use after changes are published constitutes acceptance of those changes.

To access platform features, you may need to create an account. You agree to:

• Provide true, current, and complete registration information
• Keep access credentials confidential and secure
• Notify us immediately of unauthorized account use
• Remain responsible for all activity under your account
• Not share account access with unauthorized third parties

We may suspend or terminate accounts that violate these terms or show suspicious activity.

You agree not to use the platform to:

• Violate applicable laws or regulations
• Transmit illegal, offensive, fraudulent, or defamatory content
• Infringe third-party intellectual property rights
• Interfere with platform security, availability, or integrity
• Access systems or data without authorization
• Use automated means without authorization
• Engage in unfair competition or unlawful customer capture
• Publish false information about vehicles or services

The platform and its content, including software, design, text, graphics, logos, and trademarks, are owned by ULTIMATE KLOUD UNIPESSOAL LDA or its licensors and are protected by Portuguese and international intellectual property laws.

You may not copy, modify, distribute, sell, or rent any part of the platform without prior written authorization.

You retain ownership of the data and content you enter into the platform. By using the service, you grant us a limited, non-exclusive, revocable license to:

• Process and store data needed to provide the service
• Publish vehicle information to marketplaces when requested
• Use anonymized data to improve our services

You are responsible for the legality and accuracy of content you enter and for ensuring you have the rights needed to use it.

Paid services are subject to the following conditions:

• Prices are shown in euros and include VAT at the legal rate unless stated otherwise
• Billing follows the selected monthly or annual plan
• Payment is processed in advance at the start of each period
• Invoices are issued electronically and made available in the platform
• Failure to pay may lead to suspension of service access

Note: if you requested that service delivery begin during the withdrawal period, you will be responsible for paying the proportional amount of service provided until the withdrawal notice.

We aim to keep the platform available 24/7. The service may be temporarily interrupted for maintenance, updates, or force majeure events. Where possible, we will notify users of scheduled maintenance in advance.

The platform uses artificial intelligence systems for customer support and process automation. By using these features:

• You acknowledge that you may interact with an automated system
• You accept that AI responses are informational and not professional advice
• You may request human assistance at any time
• Conversation data is processed in accordance with our Privacy Policy

AI features are designed with transparency, human oversight, and data protection controls, but some uses may require explicit consent, additional human approval, or certified third-party integrations.

To the extent permitted by applicable law:

• We do not guarantee that the platform will be error-free, uninterrupted, or virus-free
• We are not liable for indirect, incidental, or consequential damages
• Our total liability will not exceed the amount paid by the user in the 12 months before the event giving rise to the claim

These limitations do not affect mandatory consumer rights under Portuguese law that cannot be excluded or limited by contract.

Either party may terminate the contract:

• The user may cancel the account at any time through settings
• We may suspend or terminate accounts that violate these terms
• In case of serious breach, termination is immediate

After termination, the user will have access to export data for 30 days, after which data will be deleted in accordance with our Privacy Policy.

These Terms are governed by Portuguese law. For dispute resolution, the parties submit to the Portuguese courts with jurisdiction over the company seat, without prejudice to the consumer domicile forum where applicable.

We may modify these Terms at any time. Significant changes will be communicated 30 days in advance by email or through the platform. Continued use after changes take effect constitutes acceptance.

• If any provision is found invalid, the remaining provisions remain in force
• Failure to enforce any right does not constitute a waiver
• These Terms constitute the entire agreement between the parties regarding their subject matter

dotgrey AI is provided primarily to professionals, companies, dealerships, workshops, sales teams, and authorized users acting in a business context. Unless expressly agreed in writing, the subscription is not intended for domestic or personal use.

Any person acting for a company represents that they have authority to bind that entity and must ensure that invited users comply with these Terms, applicable law, and connected third-party policies.

The customer is responsible for the lawfulness, accuracy, quality, and origin of data entered into the platform, including lead, end-customer, buyer, seller, employee, supplier, vehicle, document, message, recording, photo, and attachment data.

To the extent ULTIMATE KLOUD UNIPESSOAL LDA processes personal data on behalf of the customer, the parties acknowledge that the customer acts as controller and ULTIMATE KLOUD UNIPESSOAL LDA acts as processor under GDPR Art. 28. The customer must ensure a legal basis, transparency notices, communication permissions, and sufficient documented instructions.

If a data processing agreement, Standard Contractual Clauses, subprocessor information, or additional compliance documentation is required, the customer should request it in writing before uploading sensitive, regulated, or high-volume data.

The platform may integrate with third-party services, including email, WhatsApp Business/Meta, SMS, marketplaces, payment services, storage, calendars, Google/Gmail, AI tools, and external portals. These integrations may be subject to third-party terms, limits, data policies, pricing, and decisions.

ULTIMATE KLOUD UNIPESSOAL LDA does not control the availability, security, template approval, deliverability, moderation, account suspension, API changes, or commercial decisions of those third parties. The customer is responsible for complying with applicable terms and maintaining valid external credentials, permissions, and accounts.

The customer is solely responsible for ensuring that any call, email, SMS, WhatsApp message, campaign, automation, AI-assisted reply, or commercial communication sent through the platform has an appropriate legal basis, consent where required, respect for objection/opt-out, lawful content, and sufficient documentary proof.

ULTIMATE KLOUD UNIPESSOAL LDA may block, suspend, degrade to manual review, or refuse sending where communications appear to breach law, anti-spam policies, third-party platform rules, data-subject rights, channel/domain reputation, or platform security.

AI, automation, classification, extraction, valuation, summary, message generation, scoring, recommendation, and assisted-fill features are support tools. They may produce errors, omissions, imprecise estimates, incomplete content, or results unsuitable for context.

The customer must review and approve outputs before using them for prices, offers, contracts, financing, customer messages, legal documents, material business decisions, vehicle valuation, tax obligations, or regulated workflows. ULTIMATE KLOUD UNIPESSOAL LDA does not provide legal, tax, accounting, financial, insurance, or certified automotive advice.

Templates, contracts, offers, invoices, declarations, PDFs, forms, and documents generated by the platform are operational tools and may require adaptation by qualified professionals. The customer is responsible for validating data, clauses, prices, taxes, signatures, attachments, and local compliance before using or delivering documents.

ULTIMATE KLOUD UNIPESSOAL LDA does not guarantee that generated documents satisfy every legal, tax, industry, finance, credit, consumer, vehicle-sale, or registration requirement applicable to each specific transaction.

The customer must protect credentials, sessions, devices, permissions, integrations, tokens, API keys, and third-party accounts. The customer is responsible for all activity under its accounts unless a failure is proven to be exclusively attributable to ULTIMATE KLOUD UNIPESSOAL LDA.

ULTIMATE KLOUD UNIPESSOAL LDA may suspend access, limit features, preserve logs, remove content, block integrations, or take technical measures where needed for security, abuse prevention, breach of terms, legal risk, suspected fraud, non-payment, or protection of the platform and third parties.

Free, trial, beta, experimental, pilot, pre-release integrations, or features marked as in development are provided as-is and may change, fail, be withdrawn, or have additional limits without prior notice.

We may change, discontinue, replace, or limit features to improve security, quality, compliance, performance, costs, legal requirements, or third-party dependencies. Materially adverse changes to paid plans will be communicated where reasonably possible.

Each party must protect confidential information received from the other and use it only to perform these Terms. Information already public, lawfully received from third parties, or independently developed is not confidential.

The customer authorizes ULTIMATE KLOUD UNIPESSOAL LDA to use feedback, suggestions, and improvement requests without compensation. We may use aggregated, statistical, anonymized, or de-identified data for security, metrics, service improvement, benchmarking, and development, provided it does not identify customers or data subjects.

The customer must defend and indemnify ULTIMATE KLOUD UNIPESSOAL LDA, its directors, employees, contractors, and affiliates against claims, losses, fines, damages, costs, and expenses arising from customer-uploaded data, sent communications, legal violations, breach of these Terms, integration use, infringing content, or acts of authorized users.

Nothing in these Terms excludes liability that cannot be excluded by law. To the maximum extent permitted, ULTIMATE KLOUD UNIPESSOAL LDA is not liable for lost profits, lost business, loss of goodwill, loss of data where the customer is at fault, or indirect, special, punitive, incidental, or consequential damages.

Questions about these Terms can be sent to legal@dotgrey.co or support at support@dotgrey.co.